Chargeback & Dispute Management – if you are considering partnering with a bank or payment processor but feel that all the complex chargeback and operational jargon is complicating your ability to make a decision, we are here to lean on and educate you on the fundamentals of chargeback management and the questions you should be asking when trying to identify the best solutions to suit your specific needs. When considering the best payment processor we can work with you to ensure that the you ultimately partner with one that can compliment your specific needs and minimize your exposure to fraud. We are also at hand to provide you with an overview and an introductory training on chargebacks, what they are and how to manage them.
Operational Delivery and Team Building – having lead many operation teams we can advise on how to plan for, motivate and get the most from your team.
Client Support – a solid client support service is key to the success of your business. How they can engage with you should they need to leaves lasting impressions and if done correctly can lead to referrals and drive growth. It is very easy to master the art of client support with a little guidance and once you have a good solid process in place your loss rate will be minimal and your likelihood to recommend rate will be at it’s maximum. Having managed client relationships and a customer support center we can work with you to put in place the best client relationship service to best fit your needs.
Transformation planning & standardization– a good transformation process is crucial as it ensures efficiency, quality and adaptability in converting inputs into outputs. If done correctly it can lead to improved customer satisfaction, innovation and overall success. It will help you to get the most out of your resources, reduce costs, enhance your product/ service quality allowing you to remain competitive in the market place.
Strategy – a well defined strategy from day 1 is essential as it will give you a clear roadmap to achieving your goals. It also prepares you and allows you to navigate any challenges that can and do pop up. The list is endless but some examples where are well defined strategy can benefit you out are – direction and focus, resource allocation, risk management, competitive advantage, decision making and investor and stakeholder confidence.
Risk management – is starting to become center of stage in relevance of importance on the priority queue for any business that is focused on growth. Initially it can be overwhelming but once the initial effort is put in and with good planning a good risk management plan will mitigate losses, ensure business continuity even in the face of unexpected events, protect your reputation with clients and investors, ensure compliance with your relevant regulatory authority, reduce costs, support informed decision making and make your business highly adaptive. Due to how topical risk is at the moment and the appointment of Chief Risk Officers being appointed to larger corporations you may be under the impression that putting a risk management plan in place could be of considerable expense but I believe that with some guidance and if implemented as a process early in the life of your business could potentially be cost free.
JamWal 